practice person-centred care, getting to know you and not just your injury
set goals with you, to make your therapy realistic and achievable
work to expand your movement and keep you doing the things you enjoy
offer practical, simple, active solutions to your pain and movement problems
educate and empower you to manage your own health
keep up to date with emerging evidence and current best practice
use technology to provide you with quality care at a reasonable cost.
Inclusive and accessible
An inclusive service
Our clinic and our health services are for everybody.
We welcome people of all ages, abilities, genders, sexualities, races, nationalities, cultures and religions.
We strive to make our clinic inclusive, and continue to learn about the diverse needs of our community.
If you feel that we can better cater to you, please let us know.
Accessing our services – cost, referrals, claims, clinic access
We set our fees to cover the cost of delivering quality healthcare services but keep them affordable to the people who use them.
We reduce our fees for concession card holders and, if possible, bill third-party payers direct so you are not unnecessarily out of pocket or having to seek reimbursement yourself.
You do not need a referral to access our services; you can book with us directly.
Some people are eligible for Medicare rebates on a special care plan referral from their GP.
If you are accessing our services on a WorkCover or TAC claim you may or may not require a referral from your GP in order to get approval (link for more information). If it has been more than 3 months since your injury or if you have had a gap in your treatment or haven’t accessed any services yet you may need a GP referral.
If you use private health insurance, we claim directly to your insurer via HICAPS so you only pay the gap.
We see people with TAC claims and WorkCover claims. When your treatment is approved, we bill directly to the agent with no gap cost to you. Go to WorkCover and TAC injuries.
We bill directly to Medicare, Department of Veterans’ Affairs, NDIS and Aged Care providers so you don’t have to pay and then be reimbursed.
Disability access information
We acknowledge the Traditional Owners’ connection to the beautiful Dja Dja Wurrung Country that we live and work on.
The Djaara people have taken care of this place for thousands of years, sovereignty was never ceded.
We pay our respects to their Elders, past and present.