Care plans and accessing our services

Care plans give people who have chronic disease or an ongoing condition access to health services. 

Your GP decides if you are eligible for a care plan, which types of health service you can visit and how many times. The care plan means you can access up to a total of 5 visits per calendar year. 

You can access many allied health services on a care plan – you may or may not use all 5 visits with us.

Fees for care plan holders

Medicare has rules about paying for care plan appointments. We will ask you to pay for our service at the end of your appointment. We then claim the rebate for you. Medicare pays into your linked bank account on next working day. This means you have paid for the difference. 

Fees and rebates for concession card holders

If you have a concession, we bulk-bill your 20 minute appointments. Longer appointments can’t be bulk-billed. We usually book 45 minute appointments for your first visit and 30 minute appointments for follow up visits. If you choose to have a longer appointment for a first or follow up visit, you pay the full fee on the day and we claim the rebate for you which Medicare pay to your bank account the next day. If you would like to be bulk-billed you can choose 20 minute appointments. Speak to reception about what appointment length will suit your care.

Fees for care plan holders

*Note: Bulk-billing means we charge the cost of the appointment to Medicare – you don’t pay anything.

Medicare rebate (1 July 2022) = $56. If you have reached your Medicare Safety Net you may receive a higher rebate.