Care plans and accessing our services

Care plans give people who have chronic disease or an ongoing condition access to health services. 

Your GP decides if you are eligible for a care plan, which types of health service you can visit and how many times. The care plan means you can access up to a total of 5 visits per calendar year. 

You can access many allied health services on a care plan – you may or may not use all 5 visits with us.

Fees for care plan holders

Medicare has rules about paying for care plan appointments. We will ask you to pay for our service at the end of your appointment. We then claim the rebate for you. Medicare pays into your linked bank account on next working day. This means you have paid for the difference. 

Fees and rebates for concession card holders

If you have a concession, we bulk bill your standard length appointments. We usually book long appointments for your first appointment. If you choose to have a long first appointment, you pay the full fee on the day and we claim the rebate for you which Medicare pay to your bank account the next day. If you would like to be bulk-billed you can choose to have a standard length first appointment. We bulk-bill all follow up appointments for concession card holders.

Podiatry fees for care plan holders

*Note: if you have a concession card we will bulk bill the cost of the appointment to Medicare – you don’t pay anything.

Physio fees for care plan holders

*Note: if you have a concession card we will bulk bill the cost of the appointment to Medicare – you don’t pay anything.

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